Support team helping families

Questions? We're here to help

Get answers about our programmes, teaching methods, and how we support your family's English journey.

Frequently Asked Questions

How is this different from traditional tutoring?
We don't just teach during lessons — we transform your home into a learning environment. Our conceptual approach means children understand ideas, not just memorise words. Parents get coaching, home systems that work, and support with school communication. It's a complete family solution, not isolated sessions.
My child understands English but won't speak. Can you help?
This is our specialty. Silent comprehension is common — children understand but lack confidence to speak. Our low-pressure speaking approach, combined with daily home routines, builds natural fluency. Most families see first responses within 3-4 weeks using our structured progression.
What qualifications do your teachers have?
All our teachers hold PGCE qualifications or equivalent teaching certificates, plus IELTS/Cambridge exam certifications. They have 22+ years combined experience across multiple countries. Crucially, they're pedagogically trained — they understand how children learn, not just language content.
How do home routines actually work?
We design simple, sustainable systems: breakfast conversations in English, one calm TV show with pauses, a 5-minute vocabulary game after school, and the same bedtime story for a week. These aren't homework — they're natural family moments that build language. We provide tracking sheets and parent coaching to maintain consistency.
Can you help with school communication?
Absolutely. We help you understand teacher emails, prepare for parent-teacher conferences, draft important messages, and navigate school systems. Many families struggle with educational terminology and expectations — we bridge that gap so you can advocate effectively for your child.
What ages do you work with?
We support families from early years (age 3+) through university preparation. Our conceptual approach scales with cognitive development — young children learn through story and play, older students through compare/contrast and structured thinking. The methodology adapts, but the core principles remain consistent.
How quickly will we see progress?
First responses typically emerge within 3-4 weeks. By 8 weeks, most children have 30-50 new active words and established routines. Academic participation improves by month 3-4. These aren't promises — they're patterns we've observed across hundreds of families following the programme consistently.
What about exam preparation (IELTS/DET/Cambridge)?
Our exam preparation builds on the same conceptual foundation. Instead of memorising answers, students learn to think through tasks systematically. We teach test-taking as a skill while maintaining real English development. Students typically achieve target scores in 3-6 months of focused preparation.
Do you work with relocated families?
Yes, relocation is one of our specialties. We understand the unique challenges: new school systems, cultural adaptation, maintaining home language while building English. Our approach helps children thrive academically while parents gain confidence navigating their new environment.
How are lessons delivered?
We offer both online and in-person options depending on location. Online lessons use interactive tools and proven remote teaching methods. Sessions are recorded for safety and quality (deleted after 3 days or on request). Parents receive progress updates after each teaching sequence.
What if my child has learning differences?
Our pedagogically trained teachers adapt methods for various learning needs. The conceptual approach often works better for children who struggle with rote memorisation. We collaborate with other professionals supporting your child and can adjust pace, materials, and techniques as needed.
How much parental involvement is required?
Parents don't need perfect English — just commitment to simple routines. We teach you exactly what to do: which questions to ask at breakfast, how to pause shows for processing, which games build vocabulary. It's about consistency, not expertise. We provide all guidance and materials.
Can siblings learn together?
We design family programmes that work across age gaps. Older children often help younger ones, creating natural practice opportunities. Shared routines (like bedtime stories) benefit everyone while individual lessons target specific needs. Many families find this approach strengthens sibling bonds.
What happens after the initial programme?
Families typically stay with us 4+ years because needs evolve. After establishing foundations, we support academic writing, exam preparation, and advanced communication skills. The relationship grows with your child — from first words through university applications.
How do you track and report progress?
We provide regular updates aligned with teaching sequences, not arbitrary schedules. You'll see clear milestones: words learned, structures mastered, confidence indicators. We also track home routine compliance and adjust support accordingly. Everything connects to academic and exam benchmarks.

Can't find your answer? Use the contact form or email us directly at support@luenglish.com

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